Frequently Asked Questions

 

What are the dimensions of the Jitterbug phone?

The Jitterbug phone weighs 3.76 ounces. When the phone is closed, the dimensions are: 3.9" long x 2" wide x 0.8" deep.

 

What type of battery does the Jitterbug phone use?

The Jitterbug phone uses a lithium ion rechargeable cell phone battery, which requires recharging.

 

What makes the Jitterbug Phone different from other cell phones?

The Jitterbug phone offers a standard keypad with large, backlit buttons that are easier to see. The Jitterbug phone is extremely intuitive. The lower part of the display screen is what we call the "Command Area." This is where we ask what you want to do. Let’s say you are in your phone list and your first contact is highlighted. In the Command Area you will see the question, "Call?" You simply press the "Yes" key or the "No" key. The same is true when you want to activate features like the Speakerphone. Plus, there’s a built-in tutorial, in case you need more assistance.

 

What features does the Jitterbug have for people who have difficulty hearing?

The volume adjusts from low to super-high, and has a Speakerphone option that appears when you move through the volume choices. The volume can also be adjusted while you are on the call. The Jitterbug Plus also is hearing aid compatible, with a M4/T4 rating.

 

Other than the Speakerphone, does the Jitterbug offer any other hands-free features?

Yes. Jitterbug phones are enabled with a Voice Dial feature, which makes it possible to dial contacts or numbers simply by saying the name or number aloud – no preprogramming is required.

 

Do Jitterbug phones have features for people who are visually impaired?

Yes. The Jitterbug has a sharp color screen with menus, messages, and Yes/No questions displayed in larger-than-average lettering. In addition, clear, backlit keys make it easy to use the phone in all light levels.

 

Is roaming and long distance included?

You will be charged a flat rate per minute. All of the per-minute rates include long distance and roaming charges.

 

What is the coverage area for the GreatCall service?

GreatCall covers most of the U.S. where cellular service is available from the major carriers. If you do not have coverage with one of the major carriers in your area, then you may not have access to GreatCall coverage. If you are not sure that you will have coverage in your area then contact Jitterbug customer service and we will check for you.

 

Can I see the Jitterbug before I buy it?

The Jitterbug phone is offered exclusively through telephone ordering and our secure website. We do offer a thirty day trial period and money back guarantee on the phone if you are not completely satisfied, provided you have used fewer than 30 minutes of talk time. You will still be responsible through that date for the new service and any charges associated with it.

 

What if my Jitterbug phone does not work in my area? Can I return it?

All Jitterbug phones come with a thirty-day money-back guarantee on the phone, however you must have used fewer than 30 minutes of talk time. You will still be responsible through that date for the new service and any charges associated with it.

 

Will I be charged for calls to 911?

No. All calls to 911 are free.

 

Will I be charged for calls to the Jitterbug operator?

Calls to our operators are equal to 5 minutes of talk time per connection, plus talk time used during the operator connect call. You can use your free minutes or service pack minutes to cover these charges.

 

Will the Jitterbug phone accept incoming calls?

Yes, the Jitterbug phone accepts incoming calls.

 

Do the Jitterbug phones offer GPS tracking?

No, not at this time.

 

How do I return my Jitterbug phone?

To return your Jitterbug phone for any reason, you must contact the GreatCall Customer Service department to receive a Return Authorization. The Customer Service Representative will tell you how to return the phone.

 

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Upon checkout, your phone order will be sent to GreatCall, Inc., the service provider, for finalization. You will be initially charged $99 for the phone, a one-time phone and account activation fee of $35, and a $10 shipping and handling fee. GreatCall Inc. will ship your phone to you within two weeks. The phone comes to you with your account already set up and is easy to activate. After your initial payment, and after your phone has shipped, GreatCall will charge* you for your first month of service plus all applicable taxes. All subsequent monthly payments will be charged by GreatCall, Inc. to the credit card on file each month.

 

If you’re not satisfied with Jitterbug®, we will refund the full price of the GreatCall phone and the activation fee (or set-up fee) if it is returned within 30 days of purchase in like-new condition. We will also refund your first monthly service charge if you have less than 30 minutes of usage. If you have more than 30 minutes of usage, a per minute charge of 35 cents will be deducted from your refund for each minute over 30 minutes. You will be charged a $10 restocking fee. The shipping charges are not refundable.

 

* Subject to Customer Agreement, select calling plans and credit approval. Other charges and restrictions may apply. Screen images simulated. Coverage and service not available everywhere. Copyright © GreatCall, Inc. Jitterbug and GreatCall are trademarks of GreatCall, Inc. Samsung is a registered trademark of Samsung Electronics America, Inc and its related entities.

 

"Thank you for this wonderful phone. I wear hearing aids and the phone is clear no matter where I am."

- Judy U., Tucson, AZ
or call us at
1-888-666-0382
Jitterbug - Videos

Jitterbug Plus Overview

 


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Jitterbug Plus
Customer Service

 


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Jitterbug Plus Camera

 


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Jitterbug - Coverage Map

Jitterbug - Coverage Map
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Satisfaction Guaranteed

Satisfaction Guaranteed
Try the Jitterbug phone for 30 days after the date on which you receive the phone. If for any reason you are not 100% satisfied, we will gladly exchange your purchase or refund your money - It’s that simple!