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Jitterbug Flip Cell Phone Frequently Asked Questions


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The Jitterbug Flip Phone                  Jitterbug Plans & Coverage                  Ordering & Returns

The Jitterbug Flip Cell Phone 


What makes the Jitterbug Flip cell phone different from other cell phones?


The Jitterbug® Flip cell phone was designed with seniors and others with little or no prior cell phone experience in mind. First, it is extremely intuitive and easy to use. The lower part of the display screen is what we call the "Command Area." This is where it asks what you want to do. Let’s say you are in your phone list and your first contact is highlighted. In the Command Area you will see the question, "Call?" You simply press the YES or NO key. Plus, there’s a built-in tutorial, in case you need more help. The Jitterbug phone also offers a standard keypad with large, backlit buttons that are easier to see.


Do Jitterbug Flip cell phones have features for people who are visually impaired?


Yes. The Jitterbug Flip has a sharp color screen with menus, messages, and YES/NO questions displayed in larger-than-average lettering. In addition, clear, backlit keys with big numbers make it easy to use the phone in all lighting conditions.


What features does the Jitterbug Flip have for people who have difficulty hearing?


The volume adjusts from low to super-high, and there’s a Speakerphone option that’s incredibly simple to activate with a press of the button clearly labeled Spkr. The volume can also be adjusted while you are on the call. The Jitterbug Flip also is hearing aid compatible, with a M4/T4 rating.


Does the Jitterbug Flip offer any hands-free features?


Yes. Jitterbug Flip phones also come with a Voice Dial feature. This feature makes it possible for you to dial your phone simply by saying the name of the contact that you would like to reach. Any contacts that you would like to use the Voice Dial feature with need to be programmed into your phone prior to using the feature. Operators based in the US are ready to help you program contacts into your phone if you are not familiar with this process. In addition, the Jitterbug Flip features a built-in Speakerphone. By simply pressing the Spkr button, you’ll be able to carry on your entire conversation without even needing to hold the phone!


What are the dimensions of the Jitterbug Flip phone?


The Jitterbug Flip phone weighs 4.7 ounces. When the phone is closed, the dimensions are: 4.3" long x 2.2" wide x 0.7" deep. Your Jitterbug flips open to be: 7.9" long x 2.2" wide x 0.5" deep. It’s comfortable to hold and fits easily into a pocket or purse when not in use.


What type of battery does the Jitterbug Flip phone use?


It uses a lithium ion rechargeable cell phone battery. A battery charger is included with every Jitterbug phone. Act now to receive a car charger for your Jitterbug Flip too!


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Jitterbug Plans & Coverage


Will the Jitterbug Flip phone accept incoming calls?


Yes, it is a fully functional cell phone able to connect outgoing and incoming calls.


What is the coverage area for the Jitterbug Flip service?


The Jitterbug Flip is powered by the nation’s largest and most dependable wireless network. Below is a map showing the coverage area.


Jitterbug Flip Cell Phone Coverage
Click to Enlarge


Is roaming and long distance included?


Long distance and roaming are charged against your total monthly minutes just like any other call. There’s no need to worry about roaming or long distance charges in the USA with your Jitterbug. However, when calling from the domestic U.S. to other countries or when calling from outside of the domestic U.S., additional international calling rates will apply.


Will I be charged for calls to 911?


No. All calls to 911 are free.


Can I keep the telephone number that I have on my current cell phone?


In most occasions, yes, your current telephone number can be transferred over to your new Jitterbug phone. Please contact your current carrier to start the transfer. Call us if you need any help with this step.


Will I be charged for calls to the Jitterbug operator?


There are no additional fees to call our U.S.-based customer service. However, for calls to an operator in which a service is completed, you will be charged 99 cents per call, and minutes will be deducted from your monthly rate plan balance equal to the length of the call and any call connected by the Operator.


Do the Jitterbug Flip cell phones offer GPS tracking?


Most plans do not offer any sort of GPS tracking. To learn more about which plans offer this feature, call us today at 888-666-0382.


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Ordering & Returns


Can I see the Jitterbug Flip before I buy it?


We offer the Jitterbug Flip phone exclusively through orders via telephone and this secure website. We do offer a 30-day trial period and money-back guarantee on the phone if you are not completely satisfied. **


What if my Jitterbug phone does not work in my area? Can I return it?


Yes, all Jitterbug phones come with a 30-day money-back guarantee. **


How do I return my Jitterbug phone?


To return your Jitterbug phone for any reason, simply contact Customer Service to receive a Return Authorization. The Customer Service Representative will give you further instructions regarding how to return your phone.


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